FREQUENTLY ASKED QUESTIONS
Yes, you can expect to receive a product that closely resembles the item depicted in the product images on our website. We take great care to accurately photograph and describe each of our products to provide you with a clear representation of what you can expect to receive.
However, please keep in mind that due to the handmade nature of our jesmonite products and the variations in natural materials, there may be slight differences in color, texture, and appearance between individual items. These variations are part of the unique charm and character of handmade products and should not be considered defects.
we offer a hassle-free replacement policy.
Simply contact our customer service team within 1-2 days of receiving your order, and provide details and photos of the damage or defect. We'll promptly assess the issue and arrange for a replacement to be sent to you at no additional cost.
Please note that replacements are subject to product availability. If the exact item is not available, we will work with you to find a suitable alternative or provide a refund for the damaged or defective item.
Your satisfaction is our top priority, and we're committed to ensuring you receive high-quality products that you love. If you have any questions or concerns about our replacement policy, please don't hesitate to reach out to our customer service team for assistance.
To ensure optimal performance and longevity, keep your scented candles away from drafts and trim the wick to 1/4 inch before each use. Always burn your candles to the edges of container in every time you burn. For jesmonite products, avoid exposing them to harsh chemicals or extreme temperatures and water. Brush off dust if needed.
Yes, we offer wholesale and bulk purchasing options for retailers, event planners, and businesses. Please reach out to us on WhatsApp for more information on pricing and minimum order requirements.
Absolutely! Our scented candles and handmade jesmonite products make wonderful gifts for any occasion. Add a personalized touch with our gift wrapping and custom messaging options.